1. Overview Our products are digital downloads, and due to the nature of digital goods, we generally do not offer refunds or exchanges. We encourage our customers to review their orders carefully before making a purchase.

2. Refund Eligibility Refunds are only available under the following conditions:

  • The product cannot be printed, and this issue is not due to customer error or lack of compatibility.
  • A printing shop has requested adjustments to the product to make it printable.
  • The product is of unsatisfactory quality (e.g., blurry, edgy, or excessively grainy) and not intended to be part of the design or artistic intent.

3. Exclusions Refunds do not apply in the following situations:

  • Issues that are part of the product’s design or artistic intent, such as intentional graininess for texture or stylistic effects.
  • Problems resulting from the customer’s failure to follow instructions or lack of compatibility with their software or printing service.
  • Any dissatisfaction not related to the quality or printability of the product.

4. Refund Process To request a refund, customers must:

  • Contact our customer service team within 14 days of purchase, providing a detailed explanation of the issue and any supporting evidence, such as photographs or correspondence with the printing service.
  • Await our investigation into the claim. We will assess the product’s condition and the nature of the complaint.
  • If the refund is approved, it will be processed back to the original method of payment within a certain number of days (usually 7-14 business days).

5. Limitation of Liability We are not responsible for any indirect, incidental, or consequential damages or losses that may arise from the purchase or use of our products.

6. Changes to the Policy We reserve the right to modify this returns and refunds policy at any time without prior notice. Customers are encouraged to review the policy periodically for any changes.

7. Contact Information For any questions or concerns regarding our returns and refunds policy, please contact our customer service department through our website.